Description:

How do I submit a request for a Cloudpaging Server product license key?



Solution:

To submit a license request, you will need to send in to licensekeys@numecent.com two files:


  1. License.dat (in zip format), which contains the IP address, MAC, and Failover MAC information. This can be obtained by using a specific tool run on the database server. Instructions on how to use the tool can be found in Step 10 of Chapter 2 of the latest version of Cloudpaging Server Admin Guide.pdf (Available when logged into the support portal). 
  2. License Request Form.docx, which contains specific information regarding: license expiration, number of application seats, number of concurrent users, number of license servers, number of stream servers, company name, and company contact information. Attached is the form that will need to be filled out and submitted.




ARTICLE APPLIES TO VERSION 8.0 to 9.0.x.