In order to ensure that our customers receive the best assistance, please send in the following items when submitting a ticket request to Numecent Support:

  • User environment information (Operating System, version of Cloudpaging product, etc).

  • Detailed description of the issue, including step by step instructions on what led up to the issue.

  • Screenshots of any error messages.

  • Player log: C:\Program Data\Endeavors Technologies\StreamingCore\Log\StreamingCore.log. Alternately, this can be accessed via Player user interface by opening Player and navigating to File > Options > Log > View Log.

  • Server logs: C:\Program Files (x86)\Numecent\Application Jukebox Server\core\logs (Please send everything in the “logs” folder by zipping them up to send in one file.)