In order to ensure that our customers receive the best assistance, please send in the following items when submitting a ticket request to Numecent Support:
User environment information (Operating System, version of Cloudpaging product, etc).
Detailed description of the issue, including step by step instructions on what led up to the issue.
Screenshots of any error messages.
- Player log: C:\Program Data\Endeavors Technologies\StreamingCore\Log\StreamingCore.log. Alternately, this can be accessed via Player user interface by opening Player and navigating to File > Options > Log > View Log.
- Server logs: C:\Program Files (x86)\Numecent\Application Jukebox Server\core\logs (Please send everything in the “logs” folder by zipping them up to send in one file.)