It is Numecent’s policy to provide support and software patches for current releases of our licensed software. End of Life (EOL) is defined as the date on which Numecent ceases to provide support and maintenance services for specific software versions. We strive to put resources behind the most recent product releases in order to improve the value of our products.


Software version is defined by the following (x.y.z) (major.minor.patch) format

  • We support the most recent minor software release, as well as the previous version last minor software release.
  • We provide notification of at least 6 months prior to the EOL date of a product version.
  • Notifications for EOL are generally sent out 1-2 months after a new software version is released to all current customers.
  • New major or minor software releases typically occur within 12 to 18 months after the last major or minor software release.
  • Software patches are released on an as-needed basis.
  • Prior to Cloudpaging version 9.2.x all software components were released together for major or minor releases. From 9.2 onwards Cloudpaging Server, Studio and Player components may be released independently.
  • Only the latest software patch release (versions x.y.Z) of supported major and minor software releases (versions X.y.z or x.Y.z) are supported. Support will not be provided without first upgrading to the latest patch for that release.

The following tables provide EOL dates for recent software releases. Product versions not listed are considered discontinued.

Cloudpaging Studio/Player
VersionRelease DateEnd-Of-Life Date
9.3.xTBDTBD
9.2.xTBDTBD
9.1.x

March 12, 2018

TBD
9.0.x

October 31, 2016

Projected July 31, 2020
8.9.x

March 1, 2015

November 30, 2018
8.8.x

July 8, 2014

May 31, 2017

* Projected Dates are subject to change

**Support for Studio 8.8.8 to package legacy XP applications will continue until 2020.


Cloudpaging Server
VersionRelease DateEnd-Of-Life Date
9.3.xTBDTBD
9.2.xJuly 10, 2019TBD
9.1.xMarch 12, 2018TBD
9.0.xOctober 31, 2016Projected February 29, 2020
8.9.xMarch 1, 2015November 30, 2018
8.8.xJuly 8, 2014May 31, 2017

* Projected Dates are subject to change



Numecent reserves the right to discontinue Support and Maintenance for any Licensed Software for which Numecent discontinues commercial distribution. Numecent shall give a one hundred and eighty (180) days written notice of its intent to discontinue supplying such Support and Maintenance for such Licensed Software.