It is Numecent’s policy to provide support and software patches for current releases of our licensed software. End of Life (EOL) is defined as the date on which Numecent ceases to provide support and maintenance services for specific software versions. We strive to put resources behind the most recent product releases in order to improve the value of our products.


Software Version Definition

The software version is defined by the following <x.y.z> or <major.minor.patch> format. Using Cloudpaging Server 9.3.1 as an example, we can determine the software versioning as: 

  • 9.x.x = Major
  • 9.3.x = Minor
  • 9.3.1 = Patch

End of Life Policy

  • We provide EOL notifications at least 6 months prior to the EOL date of a major product version.
  • EOL Notifications are generally sent out 1-2 months after a new major software version is released to all current customers.
  • New major or minor software releases typically occur within 12 to 18 months after the last major or minor software release.
  • We support the latest minor software release of the most recent major version, as well as the latest minor software release of the previous major version.
  • Bug fix support is only supported for the latest patch software release of supported versions, bug fix support will not be provided without first upgrading to the latest patch version for that release.
  • Software patches are released on an as-needed basis and can occur within 4 to 8 weeks (approximately) after the last patch release.

End of Life Dates

The following tables provide EOL dates for recent Cloudpaging software releases. Product versions not listed are considered discontinued.


Note: Prior to Cloudpaging version 9.2.x all software components were released together for major or minor releases. From 9.2 onwards Cloudpaging Server, Studio and Player components may be released independently.


Cloudpaging Studio/Player
VersionRelease DateEnd-Of-Life Date
9.4.xTBD
TBD
9.3.xTBDTBD
9.2.xJanuary 29, 2020
TBD
9.1.x

March 12, 2018

TBD
9.0.x

October 31, 2016

December 31, 2020
8.9.x

March 1, 2015

November 30, 2018
8.8.x

July 8, 2014

May 31, 2017

* Projected Dates are subject to change

**Support for Studio 8.8.8 to package legacy XP applications will continue until 2020.


Cloudpaging Server
VersionRelease DateEnd-Of-Life Date
9.4.xNovember 24, 2020
TBD
9.3.x
January 29, 2020
TBD
9.2.xJuly 10, 2019TBD
9.1.xMarch 12, 2018May 31, 2021
9.0.xOctober 31, 2016May 30, 2020
8.9.xMarch 1, 2015November 30, 2018
8.8.xJuly 8, 2014May 31, 2017

* Projected Dates are subject to change


Numecent reserves the right to discontinue Support and Maintenance for any Licensed Software for which Numecent discontinues commercial distribution. Numecent shall give a one hundred and eighty (180) days written notice of its intent to discontinue supplying such Support and Maintenance for such Licensed Software.